Rafa Zamier

Technical Program Manager / Certified Scrum Master / Developer / Gamer

About

Me in 10 Seconds

Hi, I'm Rafa. A Technical Program Manager based in Dubai.

I carry a passion for building and leading successful software projects.
With a positive mindset and youthful spirit, I bring an outgoing and open-minded approach to my work.
As a dedicated professional, I leverage my expertise in software development to effectively manage technical projects.
When I'm not working, you can find me relaxing with some Netflix—or diving into games and following the latest in esports.

Okay, scroll by! That's about 10 seconds now :))

Experience

Professional Experience & Client Work

Available for Full-time jobs in Dubai (UAE) I bring enterprise-level expertise to your projects with experience from top companies like Kaleyra (TCS), and Dilligent. Whether you need a full-stack web application, mobile app, GenAI solution, or technical consultation, I deliver quality results.

Diligent May 2023 - Present

Led 7 cross-functional Agile teams and coordinated 6 large-scale programs, driving roadmap planning, resource allocation, and execution: resulting in 25% better timeline adherence, 100% quarterly goal achievement, and 30% fewer scope creep incidents.
Guided Agile adoption for 4 new Scrum teams via training workshops, cutting delivery time by 15%, while facilitating collaboration across 8+ distributed teams—reducing inter-team blockers by 50% and boosting sprint velocity by 15%.
Redesigned ticket management for SRE teams, integrating QCP reporting and executive dashboards—reducing manual reporting time by 40% and enhancing leadership visibility; implemented risk mitigation strategies resolving 10+ risks and improving project stability by 20%.
Built and automated 10+ Jira Dashboards and Airtable interfaces tracking 300+ tickets/month—boosting data transparency by 60%, speeding up decision-making, maintaining 100% up-to-date documentation, and improving team satisfaction by 22% through actionable feedback.

Staff Program Delivery Manager

Experienced in Program Management, Agile, Scrum, SAFe, Jira, Confluence, Roadmapping, Risk Management, Stakeholder Communication, and Cross-functional Team Leadership.

Technologies Used:

Program Management Agile Scrum SAFe Roadmapping Risk Management Stakeholder Management Cross-functional Collaboration Sprint Planning OKRs Jira Automation Dashboarding Status Reporting Conflict Resolution Resource Allocation Process Improvement Python SQL REST APIs Git GitHub CI/CD Data Analysis

Kaleyra (Tata Communications) June 2020 - April 2023

Managed Scrum across 5 teams under the PMO, overseeing end-to-end project lifecycles—from requirement gathering and prioritization to release—boosting productivity and delivery quality.
Analyzed team velocity with burn-down charts, created weekly progress reports, and improved clarity on Acceptance Criteria and Definition of Done—ensuring high-quality, efficient deliverables.
Collaborated with clients as a consultant to deliver 30+ tailored platform customizations using AWS serverless and AI tools (Lex, Polly, Transcribe, Comprehend), driving seamless integration and 90%+ client satisfaction.
Managed 16 JIRA projects with custom Kanban boards, workflows, and SLAs; implemented CI/CD pipelines using Bitbucket, Jenkins, and AWS—reducing deployment effort by 80%, and developed IaC via Terraform—cutting provisioning time by 20%.

Cloud Engineer Specialist | Scrum Master

Managed Agile delivery and client customizations using AWS, NodeJS, ReactJS, MongoDB, Jira, and CI/CD pipelines

Technologies Used:

Scrum Agile Program Management Stakeholder Management Client Engagement Requirements Gathering Sprint Planning Team Velocity Analysis Burn-down Charts SLAs Communication Project Lifecycle Management Custom Solutions AI Integration CI/CD Infrastructure as Code (IaC)

Kaleyra (Tata Communications) January 2019 - June 2020

Manage end-to-end planning and development of internal tools (QA Dashboard instead of webhook), reducing dependency on third-party tools by 30%.
Develop Sandbox applications for two of Kaleyra's Products on AWS Serverless using HTML/CSS, ReactJS, and NodeJS.
Implemented Slack Slash commands to develop Slack integrations, reducing manual intervention by 90%.

Software Engineer Intern | Professional

Developed internal tools and Slack integrations using React, Node.js, and AWS Serverless, reducing manual effort and third-party tool dependency.

Technologies Used:

Full-Stack Development Internal Tooling Project Planning AWS Serverless Slack Integration Automation UI/UX Development Third-Party Tool Elimination Custom Dashboards

Projects